For order updates, sizing questions, or defect claims, email us at support@fortuvo.shop. We respond within one to two business days.
Before you write
- Order status: check your confirmation email for production and tracking updates
- Shipping & returns: see Shipping & Returns — applies to every piece in the range
- Sizing: see our Size Guide and the fit notes on each product page
- FAQ: common questions on FAQ
Defect or damage claims
Contact us within 14 days of delivery with your order number and clear photos of the issue. We will repair, replace, or refund where appropriate. Change-of-mind returns are not accepted on made-to-order pieces.
Press & partnerships
Same inbox: support@fortuvo.shop. Include a short note about your publication or project.