Last updated: 19 July 2026
Fortuvo (“we”, “us”) operates the online store at fortuvo.shop. This Privacy Policy explains what personal data we collect, why we collect it, and your rights under EU data protection law.
Who is responsible
Fortuvo is the data controller for personal data collected through fortuvo.shop. For privacy questions or requests, contact us at support@fortuvo.shop.
What we collect
- Order information: name, email address, billing and shipping address, phone number if provided, and order history
- Mailing list sign-ups: email address, consent record, signup source, and signup date when you join the list or opt in at checkout
- Payment information: processed securely by our payment provider at checkout — we do not store full card numbers on our servers
- Account information: if you create an account, login credentials and saved addresses
- Communications: messages you send to our support team
- Technical data: IP address, browser type, device information, and cookies needed for cart, checkout, and site security
Why we use your data
- To process and fulfil your orders
- To send order confirmations, shipping updates, and support replies
- To send product updates when you join the mailing list
- To prevent fraud and keep the store secure
- To comply with tax, accounting, and other legal obligations
- To improve our website and customer experience, where permitted by law
Legal basis (GDPR)
- Contract: processing needed to take and fulfil your order
- Legal obligation: records we must keep for tax and consumer law
- Legitimate interests: site security, fraud prevention, and improving our service
- Consent: where required for optional marketing or non-essential cookies
Who we share data with
We share personal data only as needed to run the store:
- Payment providers — to process your payment securely
- Production and fulfilment partners — to manufacture and ship your order
- Shipping carriers — to deliver your parcel and provide tracking
- Hosting and infrastructure providers — to operate fortuvo.shop
We do not sell your personal data. Partners process data on our instructions and only for the purposes described here.
International transfers
Some service providers may process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent protections required by EU law.
How long we keep data
- Order records: kept for as long as required for tax, accounting, and consumer law — typically up to seven years
- Support messages: kept while we handle your request and for a reasonable period afterwards
- Mailing list: kept while you remain subscribed; unsubscribed records may be retained to honour your opt-out
- Account data: kept while your account is active; you may request deletion
Cookies
We use essential cookies to run cart and checkout. Non-essential cookies (including Google Analytics) are used only with your consent where required. You can manage preferences through our cookie notice and your browser settings.
We use Google Consent Mode v2 in Advanced mode. Before you Accept, Google may receive cookieless measurement pings (with analytics storage denied). Full analytics cookies and events load only after you grant consent.
Your rights
If you are in the European Union or UK, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion in certain circumstances
- Restrict or object to certain processing
- Data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with your local data protection authority
To exercise these rights, email support@fortuvo.shop. We may need to verify your identity before responding.
Children
Our store is not intended for children under 16. We do not knowingly collect personal data from children.
Changes
We may update this policy from time to time. The latest version will always be published at fortuvo.shop/privacy.