Where we ship
We deliver to countries within the European Union only. We do not ship outside the EU. Prices are in EUR and include VAT where applicable.
- Free EU shipping on every order — Express cost is included in the product price
- Express tracked delivery: every order ships on Tapstitch International Express; carrier tracking is emailed when your order ships
Timing
Every piece — tee, long sleeve, polo, sweatshirt, hoodie, sweatpant, and trouser — is cut and sewn after you order. Nothing is pulled from finished warehouse stock.
- Production: typically 2–6 working days after your order is confirmed
- EU transit (Express): about 5–7 working days after dispatch
- Overall: Please allow 2–3 weeks for delivery.
Each piece is made to order after you buy — typically 2–6 working days in production before it ships. Product pages show a craft and transit line for that specific piece.
Order updates & tracking
You receive email updates as your order moves from confirmation into production, then shipping. Tracking is sent when the parcel is with the carrier for final delivery. Your order ships under the Fortuvo name.
Returns & defects
See our full Returns & Refunds policy. Summary: change-of-mind returns are not accepted on made-to-order garments; defects and errors are handled within 14 days of delivery.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. Once production has started, cancellation may not be possible.
Contact
We respond within one to two business days: support@fortuvo.shop